PP - Product Operations Specialist

  • Remote
  • Contracted
  • Experienced



Company Mission and Vision

Fueled by a fundamental belief that having access to financial services creates opportunity, Our customer is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives Our customers 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, Our customer creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the Our customer platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their Our customer accounts in 25 currencies.


About Our Team:
In the Consumer Experiences and Platform organization, we are responsible for delivering exceptional experiences for all consumers of Our customer services.  We are fierce consumer advocates, who work hard to optimize our account creation, in-app, and online experiences for account servicing to best meet our customer’s needs.  While each domain team has deep knowledge and responsibility in their areas, we are also a horizontal organization, meaning that we work closely with cross-functional teams across all of Our customer, Inc to ensure we are supporting the latest and greatest products and services, legal or compliance requirements, and other business priorities. 

Our team is directly responsible for a number of experiences and platforms, including onboarding and early lifecycle, dashboard and navigation, and the core platform products and strategy.   

Your Role:

Our customer's Personalization Platform team is hiring a Product Operations expert to drive & scale the usage of our next generation Personalization Platform. This role will be responsible for managing and maintaining the overall intake process, health and sanity of our Personalization Platform. In this role, you will be accountable for the overall operations including onboarding of complex personalization capabilities that will enable personalization solutions for Our customer with the best customer experience. You will partner with product & technology teams to build, scale and maintain new and or existing capabilities. You will collaborate with cross functional stakeholders from internal domain teams and marketing to effectively understand their business needs and intelligently translate them into platform capabilities.



In your role, you will:  

  • Understand and onboard new teams and their use cases on to our personalization platform for new platform capability development
  • Create and manage all the PS capabilities for core app teams and individual domain teams
  • Be the single POC for all things personalization studio, configs etc., 
  • Responsible for maintaining health and sanity of the platform, including governance
  • Author and owner of our core high priority capabilities and accountable for governance of these capabilities across the org
  • Establish deep understanding of platform and technology in order to better serve our internal customers
  • Recommend new processes, workarounds, and flow changes to ensure constant improvement and evolution of the platform
  • Collect feedback from internal regional stakeholders analyze & improve existing processes
  • Participate in the QA process and provide approval on the overall experience to domain teams per their requirements
  • Monitor impact of product features and key platform metrics
  • Help troubleshoot platform issues and answer product questions – be a Personalization and segmentation ‘expertʼ



  • 5+ years of related professional experience or strong technical aptitude 
  • Skilled at working with cross functional groups and matrix organizations in multiple geographies
  • Strong ability to converse with technical and non-technical personnel fluently, articulating complex business factors, progress, issues and recommendations in a concise manner to all levels and functions 
  • Ability to work in a fast-paced, constantly evolving environment, handling multiple priorities concurrently with minimal guidance is a must 


Preferred Qualifications: 

  • Experience in Product operations in an Internet application, Payments, e- Commerce or Online Banking 
  • Experience working with complex, technical backend platforms 
  • Experiences on any recommender systems



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